Privacy Policy

Last Updated: April 2026

Utah Furnace Repair ("we," "us," or "our") operates the website utahfurnacerepair.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site or use our services.

By using our Site, you consent to the practices described in this Privacy Policy.

Information We Collect

Information You Provide Directly

When you fill out a form, call our phone number, or otherwise contact us through our Site, we may collect:

• Full name
• Phone number
• Email address
• ZIP code or service address
• Description of your heating or HVAC issue
• Service type requested

Information Collected Automatically

When you visit our Site, we may automatically collect:

• IP address
• Browser type and version
• Device type (desktop, mobile, tablet)
• Pages visited and time spent on each page
• Referring website or search terms
• Geographic location (city/state level, derived from IP)

We collect this information using cookies, web beacons, and similar tracking technologies. See the "Cookies" section below for details.

Call Tracking Information

We use call tracking technology to measure the effectiveness of our marketing. When you call a phone number displayed on our Site, we may record:

• Calling phone number
• Call date, time, and duration
• Call recording (you will be notified at the start of the call)
• The page on our Site that displayed the phone number you called

How We Use Your Information

We use the information we collect to:

• Connect you with a licensed heating technician. This is the primary purpose of our service. When you submit a form or call our number, we share your contact information and service request details with a qualified partner technician in your area so they can contact you and schedule service.

• Communicate with you. We may send you a text message confirming your request, providing your technician's contact information, or following up if you have not yet been connected with a technician.

• Improve our Site. We use analytics data to understand how visitors use our Site and to improve our content, layout, and user experience.

• Comply with legal obligations. We may use or disclose your information as required by law, regulation, or legal process.

How We Share Your Information

Partner Technicians

When you submit a service request, we share your name, phone number, email address, service address, and issue description with one or more licensed heating technicians in our partner network. These technicians are independent contractors, not employees of Utah Furnace Repair. Once your information is shared with a partner technician, their use of your information is governed by their own privacy practices.

Service Providers

We may share your information with third-party service providers who help us operate our business, including:

• Customer relationship management (CRM) platforms
• Call tracking and analytics providers
• Email and SMS communication platforms
• Web hosting and content delivery networks
• Lead validation and fraud prevention services

These providers are contractually required to use your information only to provide services to us and to protect your information.

Legal Requirements

We may disclose your information if required to do so by law, or if we believe in good faith that disclosure is necessary to comply with a legal obligation, protect our rights or safety, or investigate potential violations of our terms of service.

Business Transfers

If Utah Furnace Repair is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Text Messaging and TCPA Compliance

By providing your phone number and submitting a form on our Site, you expressly consent to receive text messages from Utah Furnace Repair and our partner technicians regarding your service request. These messages may include:

• Confirmation of your service request
• Technician contact information and estimated arrival time
• Follow-up messages if your request has not been fulfilled
• Appointment reminders

Message frequency varies. Message and data rates may apply. You may opt out of text messages at any time by replying STOP to any message. After opting out, you will receive one final confirmation message and no further texts will be sent.

Text messaging consent is not a condition of purchasing any service. You may still request service by calling our phone number directly.

Call Recording

Calls to our tracked phone numbers may be recorded for quality assurance and training purposes. A brief notification will play at the beginning of recorded calls. If you do not wish to be recorded, you may hang up and contact us via the form on our Site instead.

Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to:

• Remember your preferences
• Analyze Site traffic and usage patterns
• Measure the effectiveness of our marketing

Types of cookies we use:

• Essential cookies: Required for the Site to function (e.g., form submission).
• Analytics cookies: Help us understand how visitors use our Site (e.g., Google Analytics).
• Marketing cookies: Used to measure advertising effectiveness and deliver relevant content.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our Site.

Google Analytics

We use Google Analytics to collect anonymized data about Site usage. Google Analytics uses cookies to track visitor interactions. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by law. Specifically:

• Service request information is retained for 24 months after your last interaction.
• Call recordings are retained for 12 months.
• Analytics data is retained in anonymized form indefinitely.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate information.
• Deletion: Request that we delete your personal information.
• Opt-out: Opt out of text messages by replying STOP, or opt out of marketing emails by clicking "unsubscribe."

To exercise any of these rights, contact us at info@utahfurnacerepair.com.

Children's Privacy

Our Site is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page indicates when the policy was last revised. Your continued use of our Site after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, contact us at:

Utah Furnace Repair

Email: info@utahfurnacerepair.com

Phone: (801) 421-0175